Frequently Asked Questions
Everything you need to know about shopping with Urban Walk Pakistan.
What are your delivery charges across Pakistan?
We offer a flat shipping rate of PKR 200 on all orders. However, shipping is completely free on orders above PKR 3,000.
How long will it take for my order to arrive?
Standard delivery takes 3-5 working days for major cities like Karachi, Lahore, and Islamabad, and 5-7 working days for the rest of Pakistan.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery nationwide. You can also pay via Bank Transfer or JazzCash for added convenience.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unused, in their original packaging, and with all tags attached.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email to monitor your shipment's progress in real-time.
Are the products genuine and high quality?
At Urban Walk Pakistan, we prioritize quality. All our products undergo a strict quality check process to ensure they meet our premium standards before reaching your doorstep.